Now press exit to leave programming. You can first test the group extention number, by pressing intercom and dialing the group's extention - you should reach someone in that group. Group extention numbers usually will be in the range - but may have been changed to something else. Caller at the auto attendant hears for sales, press X. When they press X, they hear a submenu, for John, press , for Frank, press , for Log into the System Administrator's mailbox, press 9 for programming, 3 for Auto Attendants, 1,2,3,or 4 for the correct auto attendant, 1 for day or 2 for night, then 2 to play the menu, and 2 again to play the menu definition, and you will hear a listing of what each digit in the menu does.
Now you can find the correct submenu to change the recording on. Log back in like you want to change to main auto attendant greeting, but instead of 1 for day and 2 for night, press 3 for submenus, then enter the submenu you want to change, and follow the prompts to change it.
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It's easy to join and it's free. Register now while it's still free! Already a member? Close this window and log in. Join Us Close. Join Tek-Tips Forums! The whole staff is required to attend, and that includes you, the receptionist who fields calls to ensure they reach the appropriate staff members, and prevents pesky cold-callers from getting through to your supervisor.
If your office uses the Avaya Phone System and its IP Office Manager software companion, this tutorial will walk you through successfully setting up Auto Attendant, the digital receptionist that will make sure every call reaches its target. Select it, then login as Administrator. To the right of the screen is the management pane, where you can create new time profiles, or make changes to the time profiles. Here, select the folder icon to create a new time profile.
My suggestion is to name this time profile with the same name that you plan to give the Auto Attendant. The easiest and most memorable naming convention is using the name of the event for which the time profile and Auto Attendant will apply.
The title of the management pane should change to the name of the new time profile. In the Recurrence Pattern pane, a calendar will appear. In addition to basic voicemail operation, embedded voicemail supports auto attendant services. Up to 40 auto attendants are supported.
Callers can dial through prompts, that is, press an action key while listening to the greeting prompts. You can also assign an action for the detection of fax tone.
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