The printer lights might flash, and the carriage might move. Wait until the warm-up period finishes and your printer is idle and silent before you proceed. Next download the Firmware from Here. Step 1. Open link: www. Enter Product number or select to auto detect Step 3. Scroll down to "Still need help? Complete the form to select your contact options" Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear. If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and "Kudos" Buttons.
Didn't find what you were looking for? Ask the community. There are a few suggestions for this issue. If none of this works and you bought the cartridges from us, contact us and we will swap them for you.
It managed to ubdate it on second try, but still didnt accepting the inks. Anything else i can do? Hello Oktay. We would recommend to contact the seller of the cartridges to see if they will allow you to exchange them. Thanks for this information. May I know where you purchased the cartridges from? I am reluctant to spend more money on cartridges until i am sure the printer will work properly. Step 3: Clean the cartridges. Follow these steps to clean the cartridges from the printer control panel.
Load U. Letter or A4 size, unused, plain white paper into the input tray. On the printer control panel, swipe the display to the left, and then touch Setup. The Setup menu displays. Swipe the display up, and then touch Printer Maintenance. Touch Clean Cartridges. A Print Quality Diagnostic report prints. Examine the Print Quality Diagnostic report. If the print quality is unacceptable, touch Proceed when prompted to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.
If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again. If the print quality is acceptable, touch Done when prompted to continue the next level of cleaning. You do not need to continue troubleshooting. To avoid issues that require cleaning, always turn the printer off with the Power button. If these steps resolved the issue, there is no need to continue troubleshooting.
If the issue persists, see the next step. Step 4: Examine the alignment lines and box for defects. Follow these steps to examine the alignment lines and box for defects. Check the alignment lines and box on the Print Quality Diagnostic report. Figure : Example of the alignment lines and box. If the alignment lines are straight and connected, you can stop troubleshooting. If any of the lines are not straight and connected, continue to the next step to align the printer.
Step 5: Align the printer. Follow these steps to align the printer from the control panel. Swipe the display down, and then touch Printer Maintenance. Touch Align Printer. Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its slot. Make sure that the ink cartridge is inserted in the correct slot.
The tri-color ink cartridge goes in the slot on the left. The black ink cartridge goes in the slot on the right. Refer this article to further troubleshoot ink cartridge errors with your printer. In response, I havent changed anything on the printer at all As suggested, I tried everything in your note to no avail other than to go out and buy a new cartridge. Im a little reluctant to do the latter at this stage as I have a monthly subscription with HP supposedly to cover the costs of replacement ink cartridges HP Instant Ink so at this stage im a little reluctant to shell out any additional funds to purchase outside this scheme Wooders, I'm wondering if you ever received a satisfactory response to your inquiry.
I've had the exact same problem happen today. I did nothing to the printer. It worked two days ago: today, error message--same as yours. I went through all the general troubleshooting steps AND replaced the print cartridge. The printer recognized the new cartridge and started the head alignment procedure but stalled once again with the "print cartridge installed incorrectly" error.
I haven't heard a thing out of anyone, Wendy I'd hoped someone else would post on the issue. It doesn't appear that the original poster was offered anything other than new cartridges, which will not help under the circumstances.
Cartridge error installation error started appearing approximately 2 yrs after initial purchase. I am enrolled in automatic monthly cartridge refill program.
I have only installed hp cartridges provided by hp. The error message first starting appearing on only the black and white cartridge. I read where you can print with just the color cartridge so I removed the black and white cartridge and started printing in a one cartridge mode.
That worked fine for about 6 mos and now I am getting the cartridge incorrectly installed error message back using just the color cartridge. I have been able to restart and reinstall the cartridge several times and printer does work temporarily, but error message inevitably seems to keep recurring.
I don't believe that installing a new cartridge will solve the problem.
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