To speak to each line directly, either press HOLD or a flashing key. If you want to listen to the call, but not be heard, you can mute your microphone. Just remember to unmute when you need to speak. When you are ready to complete the transfer, just hang up. If you have any questions, please call us at Monday-Friday ampm. You can also visit us online at Startchtel.
For a functional business phone with a sleek design and exceptional features, choose the Intertel…. Tags: Drop Out To drop out of a conference means that you will exit the call while the other parties remain connected.
Enter 3 9 2. Enter your current password and press. Enter the new password and press. Enter the new password again for verification and press. Enter 3 7 0. Enter message number see default message list below. If desired, enter the optional second-line message text see keypad character chart on next page. Enter 3 7 1 and hang up. NOTE: The characters under the 4 digit are dependent on the software version.
Enter one of the following Call Forward feature codes:. Enter an extension number or enter a line access code followed by an outside telephone number. Enter 3 5 5. Press and hang up.
About This Guide. About Your Phone. About Voice Mail. What You See and Hear. Software Compatibility. Setting Preferences. Speed Dialing. Using Record-A-Call. Programming Your Feature Keys. Programming Direct Station Selection Keys. Programming Secondary Extension Keys.
Using Account Codes. Screening Calls. Using the Directories. Programming Remote Feature Access. Requesting Agent Help. Working in Hunt Groups. For sales, service, or technical support, contact your local authorized Inter-Tel dealer.
Feature Key Functions. LCD Menu Keys. Message Indicator Lamp. IP Phone Exceptions. NOTE: Because the Axxess telephone system is very flexible and programmable, the procedures for using the features might vary slightly from the descriptions in this guide. If so, your trainer or System Administrator can tell you how your system differs and how to use the features. To help you find information more quickly, this guide is divided into four separate sections, as indicated by the tabs.
It includes figures and general information designed to help you find what you need. It not only includes basic phone and voice mail information, but it provides instructions on how to perform everyday tasks, such as answering calls, making calls, accessing voice mail, etc. With a Frequently Asked Question FAQ section and additional information about the phone and voice mail systems, you can perform basic troubleshooting and learn more about the system. In addition, this guide contains an index, a list of default feature codes, and a voice mail flow chart for easy reference.
You can also tear out the pocket guide to keep as a handy reference for features you are likely to use while away from the office Remote Feature Access and Voice Mail. Because they are so similar, the information in this user guide applies to both phones unless otherwise indicated. For IP Phone exceptions, see page 7. NOTE: This is the default configuration. Your keys may have been programmed differently. If you are uncertain about the configuration, ask your System Administrator.
The feature keys are designed to automate some of the commonly-used functions, such as dialing an outside number. Each of these is described in the table below. In addition to the keys identified in the preceding table, your phone has a Special key. Depending on how your telephone system is configured, you may need to press this key before you dial a feature code. NOTE: Because the Axxess telephone system allows customized feature keys, your phone may have been reprogrammed so that the feature keys do not match those described in this guide.
In addition to the various feature keys, your phone contains an LCD with six different lines. The top two lines show call information and messages; the remaining four lines display a menu, which changes according to the feature you are using. To select an option, press the menu selection key closest to it. Because the display can only support 16 characters, you may see a few abbreviations.
The most commonly used abbreviations are provided in the table below. The Message Indicator lamp located at the top, right-hand corner of the phone shows the same indications as the Message key. The Message Indicator lamp flashes whenever there is a waiting message. This optional unit adds 16 user-programmable keys to your phone.
These keys can be programmed as any of the following:. These indications are shown in the table below. The IP Phone looks and functions almost identically to the The only exceptions are:. Consult your System Administrator and your local Inter-Tel servicing company for important information about dialing emergency services from your IP Phone before you begin using it. Voice mail is an application that is part of the Inter-Tel Voice Processor. With the voice mail application, you and other callers can send and receive recorded messages from any station or touchtone telephone.
With your voice mailbox, you can use personal or system greetings to let callers know if you are out of town, on a call, etc. If a caller reaches your voice mailbox, they can leave a message, hang up, or access an attendant. NOTE: You cannot cancel unheard unretrieved messages that are sent using group lists see page Systems with two dial tones have one for intercom calls and one for outside calls. If this happens, you must hang up and start again. Hang up and try again.
Green indicates a call is ringing, holding, or active on your phone. Red means the call is on another phone. If the keys only light red, either your phone does not have the green lamps, or the system may not be programmed to support the two lamp colors. NOTE: Your phone may be programmed to always use red lamps for calls ringing directly to your phone. To avoid confusion, this guide uses different icons to signify that a lamp is. If the MSG key and the Message Indicator Lamp are unlit, you are in numeric mode and can only enter numbers and special characters.
While in handsfree mode, you can make or receive calls. Your phone is fully compatible with Axxess system software versions 7. Phones using system software versions 3. The and Phones are not supported by software versions 3. NOTE: This information about compatibility applies to phones programmed to use the default key locations.
Setting up voice mail. Initializing Your Mailbox. Making and Receiving Calls. Intercom Calls. Outside Calls. Call Waiting. Placing Calls On Hold. Transferring Calls. To Another Extension. To an Outside Number. Forwarding Calls. Manual Call Forwarding. Automatic System Forwarding. Redialing a Number. Displaying Information on Your Phone. Date, Time, Name, and Extension Number. Using a Headset. Using the Speaker and Microphone. Mute Key. Using the Message Key. Page Performing A "Hookflash" During A Call To return all feature buttons to their original default values: With the handset in the cradle, dial To display the current feature button values: With the handset in the cradle, dial Press the feature button s you want displayed.
Press to exit. Page Programming Secondary Extension Buttons To transfer to hold: Press the secondary extension button, announce the call if desired , and then hang up. Page Using Account Codes If the account code is not immediately accepted, press.
This code will be used for all calls made from your endpoint until it is disabled. Page Using Call Logging To return an intercom call listed in a call log: Press while the intercom number is displayed. To delete an entry from a call log: Press while the entry is displayed.
The entry with- out an asterisk is a primary extension; the entry with an asterisk is a secondary exten- sion. Page Voice Mail Directory When adjoining characters are under the same button, press to advance to the next character.
Page 83 After the list has been filtered by first or last name, a smaller list of names is returned. Page Programming Remote Feature Access. You hear a confirmation tone. Enter the new password again for verification followed by. You hear a con- firmation tone. To change the station password using remote programming, see Remote Feature Access. If Busy.. If No Answer or Busy Enter an extension number or enter an outside line access code followed by a telephone number.
To turn off Call Forward: Enter Hang up. Start over. Hang up if off-hook. Repeat this procedure to log into additional ACD groups, if necessary. Page E-Mail Reader Features With your advanced mailbox you can save, delete, and forward a fax to another fax machine using the available menu options, when prompted see page Page Using Your Advanced Mailbox For a voice mail flowchart for advanced mailbox users, see page NOTE: All of the menu options and instructions for using the advanced mailbox are presented as voice commands and numeric entries.
Page Setting Up Your E-Mail Password Also, your e-mail password cannot include any characters that are not included in the table on the following page and cannot exceed 40 characters. Check with your administrator if you encounter any difficulties setting up your e-mail pass- word.
The system announces that the fax is scheduled for delivery. If you are a network adminis- trator, refer to the latest version of the IP Devices Installation Manual part number Try using your extension number, which is your default password. Page Contact your system administrator if you are having audio problems. If the Audio Diagnostics feature is enabled on your system, your administrator can provide you with instructions about how to use the audio diagnostics feature. Page If you need further assistance, contact your local authorized Inter-Tel provider.
Providers can be located using the Inter-Tel Web site at www. All Inter-Tel sales, service, and support are handled at the local level.
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